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We email tracking information when your order ships. Allow 24–48 hours for the carrier’s page to update. You can also view your orders using the email address connected to your purchase.

Orders generally take 1–3 business days to process, Monday through Friday, excluding holidays. Weekend and holiday orders begin processing on the next business day. Delivery time starts after dispatch.

Email info@westongoods.com as soon as possible with your order number and corrected address. We make reasonable efforts to correct an address before dispatch, but changes cannot be guaranteed once processing or shipment begins.

Contact us promptly so we can review the address, tracking and delivery evidence. If records confirm delivery to the address you supplied, a refund or free replacement is generally not available solely because that address was incorrect or a correction came too late.

After dispatch, carrier redirection or reshipment may incur actual additional charges. We disclose any amount for approval before arranging a paid service; there is no percentage-based address-correction penalty. Merchant, fulfillment-partner and carrier errors are reviewed separately. Mandatory consumer rights remain protected. See the delivery guide.

Email info@westongoods.com with your order number and tracking details. We will review the available delivery information. If the issue involves merchant, fulfillment-partner or carrier error, we will investigate and provide any remedy required by applicable law.

• U.S. standard: estimated 5–10 business days after dispatch.
• Expedited: estimated 2–5 business days after dispatch, when offered at checkout.
• Overseas-shipped items: estimated 10–20 business days after dispatch.
• International destinations: generally 10–21 business days after dispatch.

Processing takes an additional 1–3 business days. These are estimates, not guarantees; carrier and customs delays may extend them. Check the product details and checkout for your order’s options, and read the delivery guide.

Standard U.S. shipping is free for eligible Weston Goods products. Partner-fulfilled items, expedited services and international deliveries may have additional charges. Any applicable shipping charges are shown at checkout before you pay.

The item is dispatched from outside the United States. The fulfillment origin—not your delivery address—determines whether an item is U.S.-shipped or overseas-shipped. Overseas delivery is estimated at 10–20 business days after dispatch.

Voluntary final-sale restrictions apply only when clearly disclosed on the product page before purchase. See the full return policy for eligibility and protected remedies.

We ship to select international destinations. Available methods and rates depend on the destination and order and are shown at checkout. International delivery is generally estimated at 10–21 business days after dispatch. Customers are responsible for applicable customs duties, taxes and import fees.

For eligible merchandise shipped from within the U.S., request a voluntary return or exchange within 3 calendar days after confirmed delivery. Delivery day is day zero; the next day is day one. Weekends and holidays count. For example, a Monday delivery means requesting by the end of Thursday.

This is the deadline to request authorization, not to ship the parcel back. A separate shipping deadline is provided if approved. Items must meet the condition requirements in the full return policy. Longer mandatory legal rights still apply. Earlier orders retain the terms in effect at purchase.

Email info@westongoods.com with your order number, item, selected size or variant, reason, and whether you want a refund or an exchange. Wait for written authorization and the correct return address before shipping anything.

Eligible merchandise must be new, unused, unworn, unwashed and resalable, with original tags, packaging, accessories and components. Sets must be complete. Follow the approved instructions and shipping deadline; keep your tracking receipt.

Overseas-shipped merchandise is final sale for voluntary returns or exchanges based on size, fit, color, preference or change of mind only when that restriction was clearly disclosed on the product page before purchase.

Final sale does not remove mandatory remedies for damaged, defective, incorrect, materially misdescribed, undelivered or otherwise nonconforming goods. These issues are reviewed separately. Current policy terms apply only to orders placed after publication; earlier purchases retain their applicable terms. Read the full return policy.

For voluntary returns and exchanges, customers buy and pay for tracked return shipping unless Weston Goods expressly agrees otherwise in writing. Authorization does not mean a prepaid label will be provided. Original outbound shipping is generally nonrefundable.

A 20% restocking fee on the amount paid for returned merchandise, excluding tax and outbound shipping, applies only when disclosed before purchase and permitted by law. There is no additional 2% processing fee. An itemized explanation is provided before authorization. Replacement shipping charges for an approved exchange require approval.

Legally required remedies, shipping reimbursement and statutory rights take precedence. See the full return policy.

Contact info@westongoods.com promptly with your order number, a brief description of the issue, and reasonably available evidence such as photos of the item, packaging or carrier details.

Damaged, defective, incorrect, incomplete, materially misdescribed or undelivered goods are reviewed separately from voluntary returns. A valid claim is not automatically excluded by a final-sale label or the 3-day voluntary return window. We investigate and offer the remedy required by applicable law.

Voluntary returns are unavailable for items clearly identified as clearance or final sale before purchase, including overseas-shipped final-sale items and gift cards, where legally permitted. Other exclusions may apply to custom-made products, perishables and certain opened personal-care or hazardous products. Check the full return policy and product-specific notice. Mandatory remedies are not excluded.

An authorized return may be inspected when it reaches the designated facility. We will tell you whether the refund is approved and explain any deductions.

Approved refunds are issued to the original payment method within 10 business days after approval, unless law requires an earlier refund. Your bank or payment provider may need additional processing time. If more than 15 business days have passed since approval, email info@westongoods.com.

Sizing varies by item and brand. Compare your measurements with the size chart, product measurements and fit notes on that product page—not just the size label. Review the selected variant before checkout.

For measuring help, visit the size guide. If an important measurement is missing or unclear, send Customer Care the item name or link before ordering.

Use a measuring tape and keep it level. Measure bust/chest around the fullest part, waist at your natural waistline, and hips around the fullest part. For inseam, measure from the top of the inner leg to the ankle. Compare these with the information for the specific item.

Check the product page for the item’s available sizes, options, materials, care information and fulfillment details. Photos aim to represent products accurately, but color can vary with lighting and screen settings. If a detail matters and is not provided, ask info@westongoods.com before ordering.

Email info@westongoods.com, or use our Customer Care page. For an order, include the order number and email address used at checkout. For a product question, send the item name or link. For damage or an incorrect item, include clear photos when available.

Please do not send passwords or full payment-card details.

We aim to respond within 1–2 business days. Weekend and holiday messages may receive a reply on the next business day. This is a response aim, not a guaranteed resolution time.

Visit Creator Collective to apply. An application does not guarantee acceptance or a campaign invitation.